We all do our best to drive defensively and responsibly, but sometimes the worst can happen. The dreaded crunch that you hear is one that you will never forget. Keep calm with #Rodel4U when you crash. Press the 24-hr panic button and let us assist you with your accident claim.
What you do after your crash is just as important as before, during and after. There are procedures to follow, and you should do your best to stay calm.
It is human nature to feel anxious, sad, distressed and maybe even a bit angry. But keep your cool. Remember this checklist:
- Always stop your car
- Ensure you are safe
- Use your Rodel 4U app
- Collect all the information
- Contact the police
The procedures you take and what happens after your crash does not have to be daunting. Even making your claim can be a seamless experience when you know what to do.
Most importantly, we are here for you when you need us. Your app has a 24-hr emergency assist button, and you can call our hotline 0861111082. This hotline can even assist if you need a jump-start, assistance when changing a tyre, a locksmith or tow-in.
Accident claim management
The process of making an accident claim post a crash can also feel daunting. Try to limit your conversation with the other person involved. Remain factual. Remember you should only talk about the crash with your Rodel 4U assist line member, the police and any medical professionals who may be at the scene.
Often because of the shock of a crash, we forget to stay calm and keep it factual. Try to think like a lawyer – no emotion – just the facts. The 3 most important things to ask and to get information on are:
- What happened during the accident?
- Who is the driver and their contact info?
- What insurance they have (policy details)?
By staying factual, you will remember to get things like; date, time, weather conditions, the other driver’s car make, contact details and vehicle registration number.
A great idea is to take actual photos, from all angles of the crash scene. Also, be aware that the other driver may also be feeling just as stressed as you, so take the images/videos without getting up in their faces.
Pressing the panic button on your app or calling your Rodel4U team from the scene asap will help. They can give you advice on what accurate information is needed, and our team can talk you through everything step-by-step.
It is just like calling your ICE but better.
What is claims assist, and how does it help?
Whenever you need to claim Rodel4U claims assist is there. Whether you have been in a collision, suffered the theft or even had a broken windscreen, we will help you with approved emergency service providers.
Just remember that claims assist does not replace the claims process. It is designed to make the process more efficient and quicker.
A great example of this service, when you have been in a crash, is getting an approved tow company. There may be a few towing companies who arrive quickly at the scene of the incident.
Do not assume they are authorised to tow your car.
When you have car insurance administered through Rodel4U and don’t want to make an accident claim, as maybe your car did not get damaged, please still reach out to us because the other driver may want to make a claim against you.
Be aware that some people purposefully crash into people to get cash. Just remember to stay calm, stop, be safe and contact us. We are here for you and have seen it all. Let us do the hard claims work and keep you safe on the roads.