Follow The Correct Way to Submit Car Accident Claims

Car accident claims can be daunting. No one expects to be in a car crash or even wants to experience the crunch of metal. Make sure that in that moment you follow our 6 simple steps to stop any stress later when you make your insurance claim.

After a crash, a million things are racing through your head all at once. The first thought is usually “to make sure everyone is safe”. The second one often is trying to figure out how much it is going to cost. On top of all of this, you need to remember a whole bunch of things for your insurance company and these may not be top of mind in the moment.

We are here to simplify your accident “motions”. Taking out the emotion so that you can get all the info you need, post your crash, to submit your claim. Make a note of these 6 steps, for just in case:

Swap Driver Details
Take Lots of Pictures
Contact Rodel 4U
File a police report
Work Out the Damage
Make sure you are safe

Safety is first and foremost the most important thing to remember for both you and your passengers. Think outside of your car. There may be cars driving by, oil spills, unsavoury people walking past. Be safe. Keep these in mind:

Check that you and your passengers are not hurt.

You are your priority. You need to make sure you have not obtained any injuries. You cannot be mobile and help others if there is potential to cause additional damage to yourself. Once you are sure you are not injured, you can look at helping others. Our advice is always to call us on 086 111 1082 or press your emergency app button.

If it is safe, stay in your vehicle or move to a safe spot

Deciding to move your vehicle or not depends on if there are any injuries or deaths at the crash. If there are, you need to keep your vehicle in its current position.

If your vehicle can operate, and there are no injuries or deaths, you need to move it out of the way to a safe location. Driving your vehicle out of harm’s way allows you to collect the necessary information from the third party safely.

Press your app panic button so we can call you asap

Once you are safe and your vehicle is out of the way of traffic, you need to either:

Press the panic button on your app, or
Call us on 086 111 1082 asap

These actions alert us of an emergency, allowing us to assist you as quickly as possible. We will alert the relevant officials to your location to help you no matter the circumstances.

Swap driver details

Names and surnames
Driver’s license picture
Identity number/passport number
Residential/ work addresses
Personal contact details
Description of the vehicle
Employer details for work vehicles

Crashes are stressful so you may have missed something that a witness saw or facts that led up to the crash. Write down, video and photograph as much possible while you wait for assistance from Rodel 4U.

Take lots of pictures

Unlock your inner FBI agent and make sure you document everything. Car accident claims rely on all the evidence to hand, you don’t want to miss anything here. Make sure that you make a note of where the crash happened:

Take a picture of every angle
Take videos of the surroundings
Take pictures of injuries and damage

This is where your cell phone will come in handy. Rather have too many pictures and videos than too little. A picture speaks a thousand words.

Contact Rodel 4U

Contacting Rodel 4U through the emergency button on the app or phoning us on 086 111 1082 should be your next step. Our staff will help you in your time of need and answer any questions you may have. If you are still at the scene, we can provide you with additional evidence you may need to gather for your case.

Therefore, if you do not know the procedures to follow, contact us to get specific details you may need to submit. Remember to get the name of the person who was on the phone to you. Writing down the reference number will save you time and effort from trying to remember a complicated sequence of numbers.